We absolutely respect your privacy. We do not sell, trade or share personal information with organizations or individuals not connected with the Service. This section explains what information is stored and how it is used. It should be read in conjunction with our User Agreements.
We only collect, store or use information that we consider necessary for the purpose of providing the best service possible to all of our members. You are free to browse our website without providing any personal information to us. Customers who wish to find a Service Provider need not register on our Platform. We ask Service Providers for further information including their date of birth, gender, addresses, specific skills, working hours, biographical information and payment details. We store this information on our secure server. We also ask for Identity Documents, Business registrations and Proof of Address for identity verification purposes. We do not provide this information to the public on our Platform.
We also hold all information related to Service reviews, including all descriptions and performance ratings.
For quality control and training purposes, we may monitor your communication with our support team.
In addition to the information referred to above, we also use third-party tracking software provided by Google Analytics to monitor your use of our Platform in order to enable us to further improve your use and the functionality of the Platform. This software enables us to monitor actions such as your key presses, mouse movements, clicks etc. No sensitive information fields (such as credit card details) are recorded.
We check the accuracy of the information that you provide on registration and during your continued use of the Platform and remind you of your obligations to provide accurate information to us as set out in our respective User Agreements.
As part of the process of verifying information provided by Service Providers we may carry out, either directly or via carefully selected and appropriately regulated third-party data verification agencies, identity verification checks on you to verify the information you have provided to us. This may include cross-referencing the information you have provided with – by way of example – electoral roll data, passport data, credit record data etc. If you do not consent to such checks being carried out please do not register with us. None of the documents required to conduct these checks is stored or revealed to users of the Service.
We may use the contact information you provide to contact you via email, fax, post or telephone regarding your registration, or any other matter that we consider relevant to your use of our Platform.
We make available the contact details submitted by Service Providers, to enable Customers to initiate contact with Service Providers. Before a Customer is able to access the contact details of any Service Provider, we collect the contact details of the Customer in question first. This information is collected to enable us to assess the status and quality of the job and collect a review and is not released to any party.
Any ratings and comments from Customers and Service Providers in relation to historic service provision are available for all users of the Platform to see.
We may use any information we collect about you, including any information we may have obtained from your use of the Platform, to resolve disputes, provide customer support, troubleshoot problems and enforce our User Agreements and policies. We may look across multiple users to identify problems or resolve disputes. In the unlikely event that fees remain unpaid on the account of a Service Provider, we may pass your business information to a credit recovery company.
We may disclose your personal data if we are compelled to do so by law, or in response to a valid, legally compliant request by a law enforcement or governmental authority. We may also disclose aggregated demographic and profile data (in which neither you nor any other individual is identified) to our commercial and marketing partners.
To prevent unauthorized access, maintain accuracy of our records and to ensure proper use and protection of Your Information, we have put appropriate physical, electronic and managerial procedures in place. Our server is protected by a dedicated firewall and we operate strict internal policies with regard to accessing personal information. However, we cannot guarantee the security of any information or data which is transmitted over public or third-party networks.
Please contact us if you would like to know what information we are storing about you. We may ask for proof of identity before providing you with any information requested and reserve the right to refuse to provide information if identity is not established.
Any changes to this policy will be posted on this Website.
If you have any further comments or questions regarding our User Agreements, then please contact us – we’re ready to help.
Please note that if you wish to access or use the platform as a service, then you must read and accept the “service provider user agreement”.
The platform is for use in Kenya only. You must not access the platform from any other jurisdiction. You are responsible for all compliance with laws and regulations which apply to you.
This agreement was last modified on 31st march 2018.
We are Mweledi LTD trading as Mweledi. Our registered company number is 2014/135889/07 and our registered address is 637 Mutithi road, Morningside, Westlands, Nairobi, Kenya. Where we refer to ourselves in this agreement, this is also taken to include (where the context allows) our affiliates, and our and/or their employees, associated and contracted persons, and persons supplying services to us or them. You may contact us using the details and channels displayed on our website.
The “platform” consists of the website, and the content and services we make available through them via the internet, mobile devices including smart phones and tablets, and/or any form of media, together with the provision by us of associated information, products and services by e-mail, telephone or mail.
Any person using the platform to promote their services (except us) shall be a “service provider “. Any person using the platform with the intention of contracting one of the “service providers” enlisted thereon shall be a “customer”. Any task which the customer intends to perform using one or more service provider shall be referred to as a “service”. As part of receiving the platform, you may from time to time upload information to the platform or otherwise provide us or other users of the platform with information relating to you or your subcontractors (“client information “).
Whilst we take steps to prevent misuse of our systems, we cannot warrant that the platform will be free of viruses or other malicious code and accept no liability for loss or damage caused from the transmission of such code. We recommend that you always use up-to-date firewalls and anti-virus software to protect your equipment and data.
Any material you obtain from the platform is used at your own risk, and we will not be liable for any loss or damage arising out of or in connection with access or use of the platform (except to the extent that such liability cannot be excluded by law).
You may not offer to perform any service which is not legal or which may not legally be performed by you.
A core purpose of the platform is to connect customers to service providers who wish to provide services for those customers. The platform is therefore not for use by providers who do not intend to carry out and ensure successful service provision sought by customers. You therefore agree that you will not in any circumstance:
· Use the platform for the purpose of reselling, exchanging or purchasing or otherwise obtaining leads from other service providers;
· Pose as a customer, for the purposes of leaving reviews for other service providers or identifying potential providers in your area with whom you may wish to work, or in order to receive information from other providers about their businesses and project proposals, or for any other purpose whatsoever.
You agree that you will not use subcontractors on any service without the prior consent of the relevant customer. You are responsible for ensuring that you and your subcontractors are legally entitled to tender for and perform any service for which you tender or accept. By using subcontractors on services obtained via the platform, you agree to procure that each of your subcontractors will also comply with the terms of this agreement as if it were a party to it. You also acknowledge that you will be responsible to us and to all customers for the acts and omissions of your subcontractors.
We will not be a party to any contract made between you and any customer and therefore we shall not be liable for any loss or damage that results from any dealings between you and any customer including but not limited to any direct, indirect or consequential or inconsequential loss of any kind.
You agree not to use the service in any unlawful manner and in particular shall not:
· Defame, abuse, harass, stalk, threaten or otherwise violate the legal rights (including rights of privacy and publicity) of others;
· Publish, post, upload, distribute or disseminate (“post”) any inappropriate, defamatory, abusive, infringing, obscene, discriminatory or otherwise unlawful material;
· Post any material that infringes any patent, trademark, copyright, trade secret or other proprietary right of any person;
· Post any corrupted files, files that contain viruses, or any other code that may damage the operation of a computer or other electronic device;
· Conduct or forward surveys and contests and shall not forward pyramid schemes or chain letters;
· Download any file posted by another user of that the user knows, or reasonably should know, cannot be legally distributed in such manner;
· Impersonate another person or entity, or falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the original or source of software or other material contained in a file that is posted;
· Cause the platform to be interrupted, damaged, rendered less efficient or such that the effectiveness or functionality of the platform is in any way impaired; or
· Restrict or inhibit any other user from using and enjoying the platform.
You agree that you will (and will ensure that your subcontractors will) comply with:
• The service provider code of conduct
We may notify you of services required by customers from time to time, but we are not under any obligation to do so. Further, because customers retain the right to change or withdraw their request to have a service or project performed, we are unable to give any warranty as to the availability or suitability of a particular service. We do not review or confirm the accuracy of all details provided to us by customers, and we therefore cannot guarantee that all leads include correct and complete information. Further, we cannot guarantee that any leads generated using the platform will result in business for you, and no refund is offered in the event that you do not obtain business from the leads generated.
Mweledi does not accept any liability for the services rendered by the service provider to the customer.
Use of the platform is currently free of charge, but we reserve the right to charge a fee for using any feature(s) of the platform in the future. Where we charge a fee for using a specific platform feature, this will be made clear to you through the platform and you will not be charged unless you specifically request that feature, for example by clicking on the relevant ‘pay now’ button.
Our fees are quoted in KES (Kenya shillings), and we may change them from time to time, either temporarily – for example, in connection with certain promotions or the launch or marketing of new services, or for an extended period or permanently until our next fees review. We will notify you of such changes to our fees by posting such changes through the platform. Such changes will not affect any existing payment obligation to us, but they will be effective for any new or further use of the relevant service from the date on which we post the revised fees on the platform.
You are responsible for paying all applicable fees when they are due. If you fail to pay the relevant fees, without prejudice to any other right or remedy we may be entitled to under this agreement or by law, we may limit your ability to use the applicable services. If your payment method fails or your account is past due, we may collect fees owed using other collection mechanisms.
You acknowledge and agree that if you breach any of the provisions set out in the section entitled ‘use of the platform’ above, we may suspend or terminate your access to any paid -for features, and/or remove any content you have posted, including content included in postings or otherwise relating to services or projects.
It is not possible for us to review all websites which are linked to from the platform (or link to the platform), and you should therefore take care when following any link. We cannot accept liability for any loss or damage that may be suffered as a result of following any links. You agree not to post links to any websites.
Although our hope is that all users will use the platform responsibly, and we require all users to ensure that all content that they post on the platform is lawful, we are not responsible for reviewing or policing user content and so it is possible that our platform may carry offensive, harmful, inaccurate or otherwise inappropriate material, or in some cases, reviews that have been mislabeled or are otherwise deceptive. We urge you to exercise proper judgement and to use caution and common sense when using our platform. We have no obligation to monitor the information posted on the platform
You are responsible for your own communications and for any consequences arising out of them.
We do not guarantee the truthfulness, accuracy, or reliability of any material posted on the platform, or endorse any opinions expressed on the platform. You should take all due care in relying on material posted on the platform, as this is done at your own risk.
It is important for you to note that all posted material is made public, and that others may read communications made via the platform without the author’s knowledge. Always use caution when giving out any personally identifying information about yourself, and do not give personally identifying information about any other person unless entitled to do so.
You are solely responsible for the content, accuracy, and completeness of the service provider information, and agree only to provide true, accurate, current and complete information. You also accept all liability arising out of or in connection with your processing and transmission of the customer information.
You acknowledge that we may edit, modify or remove any parts of service provider information which we consider is in breach of any of the provisions of this agreement, and/or suspend or terminate your access to the platform without notice.
By providing service provider information you grant to us a royalty- free, perpetual, irrevocable, non-exclusive license to use, copy, reproduce, modify, publish, edit, translate, distribute, perform, and display the material alone or as part of other works in any form, media, or technology whether now known or hereafter developed, and to sub-license such rights through multiple tiers of sub-licensees. The foregoing grants shall include the right to exploit any proprietary rights in such materials, including but not limited to rights under copyright, trademark, service mark or patent laws under any relevant jurisdiction. You also waive any moral rights you have in the materials. Do not submit any materials to the service that you would not want us to use in this way.
You consent to information about the device you use to access the platform being collected and processed for fraud prevention purposes and we may use third parties (and information they provide) to help us prevent fraud or unauthorized access to our platform.
You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your service provider information) from the platform without our prior written permission.
To the extent that we provide you with customer information, you agree that you shall:
· Treat the customer information as confidential and not share the information with any other person;
· Only use the customer information for the purpose of contacting them in relation to the particular service for which you were provided with the information, and for no other purpose whatsoever;
· At all times and in all respects comply with data protection law.
Our rating system is designed to provide customers with independent feedback on the quality, value and reliability of service providers. Furthermore, your willingness to be rated may provide customers with a level of confidence regarding the service provider’ ability. A key reason that reviews are made available on the platform is that new customers are able to read reviews by your previous customers. You therefore agree that your performance in carrying out each service may be rated and reviewed by the applicable customers and that the ratings and reviews will be published on the platform.
Should you (or any of your subcontractors) have a dispute with a customer, you must address such dispute directly to the customer concerned. However, you agree to notify the details of the dispute to us as soon as reasonably practicable.
We may decide to investigate any grievances held by you or by customers and may discuss any such investigation with all involved parties. We may take any lawful action we deem necessary in the event of a grievance, but likely outcomes of a grievance investigation include:
· You and the customer being allowed to continue using the service;
· Your access to the platform being suspended for a period of time;
· Your access to the platform being terminated and banned for a definite or indefinite period.
In the event of a suspension or termination, no further fees shall accrue to the extent that access to the platform is suspended or terminated. However, any fees already accrued shall become immediately payable.
Save as provided above, we cannot be involved in your dealings with customers and, in the event that you have a dispute with one or more customers, you hereby release (and shall procure that your subcontractors release) us from any and all claims, demands and damages of every kind and nature, known and unknown, suspected and unsuspected, disclosed and undisclosed, arising out of or in any way connected with such disputes.
Where you advise us that you (provider or your subcontractors) are certified, we may verify the relevant certification. However, the validity of the certificate always remains your responsibility.
We advise customers to request sight of evidence of applicable business accreditations or registrations, and to perform any relevant checks prior to service being offered or work commencing on a project. You agree to comply with any reasonable requests submitted by the customers with regards to the verification of such accreditations, registrations or information.
Any checks on business accreditations or registrations that we carry out do not reduce your obligation to ensure that all your subcontractors and any personnel involved in the provision of service have the required accreditation or registration to carry out specific aspects of the service or project. Mweledi will not be liable for any false accreditations/registrations.
You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the platform and any part of it (the “rights “), including the manner in which the platform is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in this agreement shall be taken to transfer any of the rights to you.
Solely for the purposes of receiving the platform, we hereby grant to you for the period during which the platform is provided a non-exclusive, non-transferable, license to use the rights.
It is your responsibility to ensure that you are entitled to provide the service provider information and you therefore agree to indemnify us against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by us in connection with any actual or threatened claims of any kind (including without limitation any claim of trademark or copyright infringement, defamation, breach of confidentiality, false or misleading advertising or sales practices) arising from your (or your subcontractors’) provision of service provider information or arising from your (or your subcontractors’) use of the platform.
We shall indemnify you against any and all expenses, damages and losses of any kind (including reasonable legal fees and costs) incurred by you in connection with any actual or threatened claims of any kind (including without limitation any claim of trademark or copyright infringement, defamation, breach of confidentiality, false or misleading advertising or sales practices) that any material on the platform generated and uploaded by us infringes the intellectual property of any third party.
Notwithstanding any other provision, nothing in this agreement shall exclude or limit either party’s liability for death or personal injury caused by that party’s negligence, fraud or fraudulent misrepresentation, or any other liability that cannot lawfully be excluded or limited.
If you are dissatisfied with the platform, or the terms of this agreement, your sole remedy under this agreement shall be to discontinue use of the platform. In the event that your dissatisfaction arises due to an act or omission by us constituting a material breach of this agreement, you may also claim a refund of the fees paid by you in consideration for the platform in the twelve months prior to the occurrence of the circumstances constituting such material breach.
Other than as set out above in this limitation of liability section, and notwithstanding any other provision of this agreement, we shall not be liable in contract, tort, negligence, statutory duty, misrepresentation or otherwise, for any loss or damage whatsoever arising from or in any way connected with this agreement.
We shall not be liable for any loss of business, loss of profits, business interruption, loss of business information, loss of data, or any other pecuniary loss (even where we have been advised of the possibility of such loss or damage).
Save as expressly set out herein, all conditions, warranties and obligations which may be implied or incorporated into this agreement by statute, common law, or otherwise and any liabilities arising from them are hereby expressly excluded to the extent permitted by law.
Without limiting the foregoing, we shall have no liability for any failure or delay resulting from any matter beyond our reasonable control.
We cannot guarantee the day or time that we will respond to any email, telephone or written enquiries or website form submissions. Each of the provisions of this clause shall be construed separately and independently of the others.
We reserve the right at all times to edit, refuse to enlist, or to remove from the platform any information or materials for any reason whatsoever, and to disclose any information we deem appropriate to satisfy any applicable law, regulation, legal process, police request or governmental request. We reserve the right to terminate the provision to you of the platform or restrict your access to the platform at any time without notice for any reason whatsoever (provided that no further fees shall accrue for terminated access after the date of such termination).
Without prejudice to the generality of the above, we reserve the right to terminate the provision to you of the platform or restrict your access to the website at any time without notice in the event that we suspect you to be in material breach of any term of this agreement (which shall include, without limitation, where payments due from you are overdue by 14 days or more).
We reserve the right to modify or discontinue temporarily or permanently all or part of the platform with or without notice without liability for any modification or discontinuance.
We may vary the terms of this agreement from time to time and shall post such alterations on the website. If you do not agree to the changes made to the terms of this agreement then you have the right to stop using platform and should do so immediately. Your continued use of the platform after the date the changes have been posted will constitute acceptance of the amended agreement.
Accounts which are opened but remain unused result in wasted costs being incurred by us to support those accounts. In the event that your account remains inactive for a period exceeding 30 days, we may at our discretion give you written notice of our intention to discontinue platform provision on that account. If we do not receive confirmation from you that the account is required within 14 days of the date of our notice to you, and you have not re-commenced use of the account within a further 14 days, we may discontinue platform provision on that account and retain any sums which remain standing to it as at the date the platform is discontinued to cover our administrative and other costs.
Clause headings are inserted for convenience only and shall not affect the interpretation of this agreement.
If any provisions hereof are held to be illegal or unenforceable such provisions shall be severed and the remainder of this agreement shall remain in full force and effect unless the business purpose of this agreement is substantially frustrated, in which case it shall terminate without giving rise to further liability.
You may not assign, transfer or sub-contract any of your rights hereunder without our prior written consent. We may assign, transfer or sub-contract all or any of our rights at any time without consent.
No waiver shall be effective unless in writing, and no waiver shall constitute a continuing waiver so as to prevent us from acting upon any continuing or subsequent breach or default.
· This service provider user agreement
· The customers user agreement;
You acknowledge that you have placed no reliance on any representation made but not set out expressly in this agreement.
Any notice to be given under this agreement may be given via e-mail, regular mail, or by hand to the address provided on the website or otherwise as notified by one party to the other.
Nothing herein shall create or be deemed to create any joint venture, principal-agent or partnership relationship between the parties and neither party shall hold itself out in its advertising or otherwise in any manner which would indicate or imply any such relationship with the other.
Notwithstanding any other provision in this agreement a person who is not a party hereto has no right to rely upon or enforce the terms of this agreement.
This agreement shall be subject to the laws of Kenya and the parties shall submit to the exclusive jurisdiction of the Kenyan courts.